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Download at Boykma.Com use none none printer toinclude none in none ISO Specification Planning your trixbox deployment When we call large organizations, we usually get to experience the call queue. This is usually preceded with a message like We are experiencing larger than normal call volume, please stand by and your call will be answered in the order that it was received. When designing our call queues we should consider what we want the caller to hear, how much wait the users can tolerate, and how many agents we need online at a particular time.

Our spreadsheet for call queues will look like the following table.. Queue Name Sales S none for none upport Queue # 2500 3500 Max Wait Time 90 120 Ring Stategy Ring All Round Robin Wrap Time 10 10 Annc. Position Yes Yes Annc Hold Time Yes Yes Join Msg sales_ queue support_ queue Static Agents 200, 210 300, 305. Password 232 222 Agents Agents are the extensions that are used within a call queue to determine where the next call will be sent to. With call queues, agents can be either statically set by listing the extensions when setting up the queue, or they can be dynamic, which means anyone can log into or out of the queue to determine when calls are sent to them..

Connectivity Once we know h ow many users we will have, we can try to factor what our typical outbound calling ratio will be, and then we need to estimate the number of peak inbound calls. Once we have a feel for the number of total possible concurrent calls, we then need to figure out what kind of phone circuits we will need to provide enough service. Typically, if we are going to have eight calls or less, then it is usually cheaper to use analog lines than moving to digital lines such as PRI connections.

Before considering moving to a pure VoIP solution, be sure to have someone fully check out your network, firewall, Internet connection, and route to the selected service provider to make sure the quality is up to the standards you are looking for.. [ 98 ]. Download at Boykma.Com 5 . PSTN The most commo none none n connection to the PSTN (Public Switched Telephone Network) is a POTS (Plain Old Telephone Service) line, which is the typical analog phone line coming into your house or business that you can plug a regular phone into to get service. Small businesses may have a handful of individual POTS lines coming into their office. When using POTS lines, we need to have some way of getting the phone line into the system.

Whether using an interface card or SIP gateway device, we need to have FXO ports available. PCI interface cards are available from companies such as Digium, Rhino, Sangoma, PIKA, and several others, and range from 2 48 ports. SIP gateways are available from other companies and range from 1 24 ports.

With T1 PRI interfaces, you can get cards with 1 4 ports allowing up to 96 concurrent calls. In Europe, this would be an E1 which would get you up to 128 channels..

VoIP While Asterisk none for none typically uses Voice over IP between the PBX and the phones, that doesn"t mean the primary method of getting a dialtone should always be through a VoIP service provider. For many companies, the reliability of the existing phone system circuits outweighs any possible cost savings. VoIP connectivity is among the many things that makes Asterisk such a compelling solution.

By using Internet services, some companies can realize substantial cost savings over regular PSTN lines. Using VoIP, phone calls can be placed over a broadband connection using Internet Telephone Service Providers (ITSPs). These ITSPs connect our phone system to the traditional phone circuits.

For the most part, ITSPs are the most economical telephone service available. Pricing for VoIP service can be anywhere from cent to 2 cents per minute, sometimes without monthly fees and usually with cheap long distance calls..

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